COVID-19 Operational Plan

Updated March 5, 2021

In "Red” and "Orange" recovery phases, all appointments will take place virtually.

In "Yellow" recovery phase, virtual appointments are offered and encouraged, though a limited number of face-to-face appointments will be offered to those who require them.

For face-to face sessions during the "Yellow" recovery phase:

Therapist will self-screen with updated COVID-19 screening prior to every appointment and will inform clients via their preferred method of communication if their appointment needs to take place virtually or be rescheduled;

Clients are asked to self screen before each session using updated COVID-19 screening. Any client who exhibits ANY COVID-19 symptoms or has had contact with a possible COVID-19 case is required to contact Elm City Counselling to reschedule a face-to-face appointment or advise of need for a virtual appointment;

Front doors continue to be locked; clients will notify therapist of their arrival by phone or text. Clients are required to attend appointments on time (please do not arrive more than a few minutes early) to avoid contact with other clients;

All clients will be screened (COVID-19 Questionnaire) upon arrival at the front door. A positive screen will result in the cancellation of the appointment and the client will be billed for the full session fee; a negative screen will permit client to enter the therapist's office;

Hands (therapist and the client) must be sanitized upon entry to the office as well as when exiting.

Clients and therapist must wear a mask for the duration of the session;

Payments will be accepted by e-transfer only;

Clients are encouraged to avoid touching any surfaces; and;

Office and any materials used will be sanitized after each session.